Refund policy
Returns & Refund Policy
At Leafed Paws, your satisfaction matters to us. Our return policy is designed to be as simple and transparent as possible.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Email us at support@leafedpaws.com with your order number and clear photos of the issue. We'll work to make it right—either through a refund or a replacement.
Returns
We accept returns within 30 days of delivery, handled on a case-by-case basis. If a return is approved, we'll provide instructions on how to return the item.
- Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
- Items must be unused and in their original packaging (if applicable).
Refunds
Once a return is received and approved, your refund will be processed within 5–7 business days back to your original payment method. If no return is needed, we'll let you know and issue your refund right away.
Non-Returnable Items
Due to hygiene and safety reasons, some pet items (such as grooming tools, bedding, or feeders) may be non-returnable unless defective.
Questions?
Feel free to reach out at support@leafedpaws.com with any concerns—we're happy to help!